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Project Overview

For this redesign project, I worked with a Google Research team as a UX designer to conduct primary user research to provide blue sky exploration and redesign opportunities of Google Meet.

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Our Team

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Final Design Showcase

For our final product we are focusing on student users for Google Meet, take a look below!

User Happy Path Walkthrough

This User happy path showcases both how the app would react in an ideal situation, and how it will help students collect information more efficiently than before.

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1.0 Research walk through

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1.1 The Problem Space

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1.2 Secondary Research

The user group is huge since 1.2 billion students worldwide transfer to virtual meetings due to the pandemic. However, most high-tech companies have their own virtual meeting platforms. so we decided to mainly focus on students as our target users.

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1.3 Competitive analysis

While Zoom has 3 millions worldwide daily downloads, Google Meet has way less than that. Google Meet has large potential users due to it's high amount of students using Gmail.

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1.4 Problem Statement

Based on our pre-research, we generate the HMW statement to focus on students and productivity.

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1.5 My design process

To approach our final goal, we followed the double diamond design process to to tackle challenges in four phases: Discover /Research— insight into the problem (diverging) Define/Synthesis — the area to focus upon (converging) Develop/ Ideation— potential solutions (diverging) Deliver /Implementation— solutions that work (converging)

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1.6 User Interview

We conducted 8 semi-structured interviews, all of the participants are students aged 20-25. Among all the participants, two of them are part-time, 5 of them are women and 3 of them are men. The goal of these interview is to be nonintrusive and focus on understanding specific topics regarding the context of improving productivity. In this case, three focused on lecture, 2 focused on breakout room, and 3 focused on student meeting.

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1.7 Synthesize Insights

With interview we conducted, our group spent multiple sessions to sort through the large amount of data we collected. We coded our interview notes first, and pull out all the coded information from three different seniors. Using an infinity map, we mixed up all the information and put one that are similar and categorized it with different labels. We marked it with a star if we think it’s worth to be generated as an insight.

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1.8 Key Insights

We come up with three key insights

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1.9 Redefined Problem Statement

Based on our synthesized insights we proposed a detailed how might we statement for ourselves as we moved into our design phase.

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2.0 Design/Ideation

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2.1 Personas

We wanted a more holistic understanding of an overarching user journey and how it relates to the persona, therefore we created three personas with different goals and frustrations based on three settings: lecture, breakout room, and student meeting.

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2.2 Design Principle

We generated three design principles based on our previous results to guide our design.

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2.3 Low-Fi Process

According to our problem statement, we want to add features that can better help students collect information in three direction: take notes, share files and saving files after class. Guided by these three ideas, we created twelve two by two metrics to brainstorm our ideas and scenarios from our perspective that students have most interaction with the class to decide which features we are going to design.

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Highlighted low-fi prototypes for usability study

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3.0 Usability Testing

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3.1 Initial User Testing

6 participants were invited to test out the proposed design. (Some participants did not want to be photographed)

Each participant was given similar tasks to open a note, join breakout room, upload files, co-edit notes in breakout room.
4 out of 6 users were able to easily complete the task.

The one user who had some trouble navigating the prototype was concerned about all the options the app offers during navigating which we noted.

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3.2 Testing Results

After user testing, we generated 4 key insights to help us further explore features and make changes before high fidelity design

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3.3 Testing iteration

Based on our key testing insights, I proposed these changes as we pushed for a high fidelity interface.

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3.4 Design Critiques

Through multiple design reviews, I realized having a iterative process was very important. One of our key areas to iterate on was accessibility by making sure all visuals had enough color contrast.

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4.0 Final Deliverable

For my final deliverables I created a video animation to showcase my new and improved features iterated through the usability studies. I presented my designs, prototypes, and design process to the Google research and design team and the product was well received. The main features of the key concepts bubbles was something people saw a lot of potential in.

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Final Style Guide

Using google material design as my primary reference, I evolved the style guide to create components and new assets such as the key concept bubble.

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Final Video Showcase

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Reflection

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